Returns & Exchanges
At Weiner Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments and accessories. Please ensure items are returned in their original condition and packaging to qualify for a full refund.
Request Authorization
Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping your item back.
Pack Securely
Place the item in its original manufacturer packaging and secure it within a sturdy shipping box with adequate padding to prevent damage during transit.
Ship the Item
Affix the return label to the package and ship it via a trackable carrier; please note that customers are responsible for return shipping costs unless the item is defective.
Refund Processing
Once our technicians inspect the returned instrument, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing